Pay-as-you-grow charging model with management reporting information

Backup failures/system
errors identified manually

Backup S/W or H/W provides local fault notification

Backup S/W or H/W
provides network alerts
to centralized IT staff

Sophisticated monitoring
provides network alerts to centralized IT staff

Data backed up periodically
but no specific time frame

Backups managed to schedule but limited backup window

Backup schedule meets business requirements / SLA

Reduced back up window enables business to deliver improved SLA

Data is restored as
and when possible

Restore priority given to core services not individual users

Detailed SLA and target
restore times on all
servers / desktops

Detailed SLA and target restore times on all servers / desktops

Non IT staff initiate backup
and provide restore support
/ problem fix

IT staff manually monitor and support backup process at remote sites

Centralized and networked
managed support by
specialized IT staff

Full-service administration & mgt. + 24x7 support

ONSITE
Tapes not removed

  Moved to fire-safe/
separate office
OR
Taken offsite by own staff

OFF SITE
Daily Third party collection
Typically single copy

Automatic transfer of data via telco circuit with multiple copies held offsite

Print & file, NT,
Exchange, SQL

Print & file, NT, NetWare Exchange, SQL, Notes

Print & file, NT, NetWare,
Exchange, SQL, Notes

Print & file, NT, NetWare Exchange, SQL, Notes

Single server
Arcserve

LAN / WAN
Legato Veritas / 15M

Enterprise
Veritas / TSM

DataVault

Multiple DAT - DLT

Combined DLT/ Library Solution

Centralized Library

Offsite disk array in secure data center with 2nd copy to tape